What information do we collect from users?
Bonus88 collects various types of information necessary to provide Malaysian users with a secure, efficient, and personalised platform experience. This information is collected directly from you during registration and platform use, or automatically through standard tracking technologies.
- Full name and date of birth
- Email address and phone number
- Encrypted password
- Identity verification information (where required)
- Malaysian local bank account number
- Deposit and withdrawal history in MYR
- Payment methods used (TNG, FPX)
- Transaction status and payment records
- Device type and operating system
- IP address and general location
- Browser type and app version
- Session duration and pages visited
- Games played and bets placed
- Login frequency and account activity
- Game preferences and account settings
- Customer support records
How do we use your information?
All information collected by bonus88 is used solely for legitimate purposes directly related to the provision of platform services. We do not use user data for unrelated purposes or sell it to third parties for commercial gain.
The primary purposes for which we use your information are as follows:
- Account management: To create, verify and maintain your user account, and to ensure secure login.
- Transaction processing: To process deposits, bets and withdrawals in MYR efficiently and securely.
- Identity verification: To meet compliance requirements and prevent fraud, money laundering, and unauthorised access.
- Customer support: To assist you with technical issues, account enquiries, and transaction-related concerns.
- Platform improvements: To analyse usage patterns and improve overall platform performance, security, and user experience.
- Service communications: To send important notices regarding your account, security updates, or policy changes.
How do we use cookies and tracking technologies?
Bonus88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our platform.
We use several types of cookies. Essential cookies are required for core platform functions such as login session authentication and account security — without them, the platform cannot function properly. Analytics cookies help us understand how users interact with the platform so we can continue improving it over time. Preference cookies allow the platform to remember your settings and choices for a more personalised experience.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality and your overall experience. bonus88 does not use cookies to display third-party advertisements.
Data storage, security, and third-party sharing
Bonus88 employs appropriate technical and organisational security measures to protect users' personal information against unauthorised access, disclosure, alteration, or destruction. All sensitive data — including payment information and passwords — is encrypted using industry-standard protocols both in storage and in transit.
User data is stored on secure servers with strict access controls. Data is retained for as long as your account remains active and for any additional period required to meet applicable legal or business obligations. When data is no longer needed, it will be securely deleted or anonymised.
Third-Party Sharing
Bonus88 does not sell or rent users' personal information to any third party. Information may be shared only in the following limited circumstances:
- Licensed payment processors required to handle MYR transactions (only the minimum necessary information is shared).
- Government or law enforcement authorities when required under applicable Malaysian law.
- Technical service providers supporting platform operations, bound by strict confidentiality agreements.
Your rights as a user — access, rectification, and erasure
As a bonus88 user, you have certain rights regarding the personal information we hold about you. We respect these rights and will process any valid request within a reasonable timeframe.
You have the right to request a copy of the personal information we hold about you at any time.
You may request corrections to any inaccurate or incomplete information in your account.
Under certain circumstances, you may request the deletion of your personal information, subject to applicable legal obligations.
To submit any request related to your privacy rights, contact the bonus88 support team via the email below. We will verify your identity before processing any request to ensure the security of your data.
Policy updates and how to contact us
Bonus88 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via an in-platform notice or email. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
If you have any questions or concerns regarding privacy, please contact us. Privacy email: [email protected]